FAQ
Which countries does Shinkoko ship to?
We currently deliver to:
- Belgium
- Denmark
- Germany
- France
- Italy
- Croatia
- Luxembourg
- Netherlands
- Austria
- Poland
- Sweden
- Slovakia
- Slovenia
- Czech Republic
- Hungary
What payment options are available?
You can pay with PayPal, Visa card, Klarna, EPS transfer or advance payment (bank transfer).
Can I change my order after payment?
Unfortunately, this is not possible.
How long will it take for my order to arrive and who will deliver it?
The standard delivery time in Austria is 2-4 business days. We deliver to other countries within 3-6 business days, depending on the destination.
Delivery is usually carried out by DPD.
Can I return already opened tea/used dishes?
We're a small company. Unlike large corporations, accepting returns is expensive for us. We generally cannot accept returns of opened tea or used goods.
Our customers' wishes and direct contact are very important to us. Therefore, we ask you to contact us if you are dissatisfied: +436767906230 or info@shinkoko.at
My items are damaged. What do I do now?
We always strive to fulfill our customers' wishes and find solutions. If for any reason you are not satisfied with the product, please contact us directly at +436767906230 or info@shinkoko.at
Where can I redeem my voucher code?
Add the items to your shopping cart as usual and proceed to checkout. Above the total price, you'll find a field where you can enter your gift card. The credit will be automatically deducted from the total price.
Can I have my order gift wrapped?
Yes, it's possible! Add the item to your shopping cart as usual. Before you proceed to checkout, you have the option to have the product gift-wrapped.
How does your regular customer discount work?
Depending on the number of your orders, you will receive discounts from us:
- Level 1: 5% from the 2nd order
- Level 2: 15% from the 5th order
- Level 3: 25% from the 10th order
Important: To benefit from the discount, you need a customer account and must be logged in. If you don't have one yet, you can create one here . The discount will be deducted at checkout.